Terms of Use

1. Acceptance of these terms

By creating an account or otherwise using LynxFlow Health, you agree to these Terms of Use and to our Privacy Policy. If you are using the platform on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation.

2. Accounts and eligibility

You must be at least 18 years old to hold an account. Accounts are personal: you are responsible for keeping your credentials confidential and for activity that occurs under your account. Tell us promptly if you believe your account has been accessed without your authorisation.

The platform supports several kinds of account, and what you can see depends on which you hold. Clinicians see the patients assigned to them; facility administrators see the patients in their facility; organisation administrators see the facilities in their organisation; and individual users see only their own record and their own devices. These boundaries are enforced by the system, not merely by policy.

3. Acceptable use

You agree not to:

• access, or attempt to access, records outside the scope your account has been granted;
• share your credentials, or allow another person to use your account;
• copy, export, or disclose patient information other than as permitted by your organisation and by applicable law;
• interfere with the platform's operation, security controls, or audit logging;
• upload material you have no right to share, or use the service for any unlawful purpose.

4. Connected devices

Readings reach the platform from third-party connected devices. Their accuracy, calibration, and availability depend on the device manufacturer, on cellular or network connectivity, and on correct use of the device. Gaps in readings can occur, and an absence of data does not by itself indicate an absence of a clinical event. Follow the manufacturer's instructions for the device you have been issued.

5. Subscriptions, fees, and cancellation

Individual users subscribe to a recurring monitoring service fee and may pay a separate one-time fee for a device. Prices are shown before you confirm payment. Subscriptions renew automatically for successive periods until cancelled.

Payments are processed by Stripe. We do not receive or store your full card number. You can view invoices, update your payment method, or cancel at any time from the billing portal linked in your account; cancellation takes effect at the end of the period already paid for.

6. AI Analytics

The platform includes an assistant that answers questions about recorded data. It describes what the data shows; it does not give clinical advice, and it will decline requests for a diagnosis, a dose, or a treatment plan. Its answers are generated automatically and may be incomplete or wrong, so verify anything you intend to act on against the underlying record. Patient identifiers are removed before any question is sent to the AI provider — see the Privacy Policy for detail.

7. Availability and changes

We work to keep the platform available but do not guarantee uninterrupted service; maintenance, third-party outages, and network failures can interrupt it. We may add, change, or withdraw features. Where a change materially affects how you use the service, we will give notice through the platform or by email.

8. Suspension and termination

Your organisation may remove your access at any time. We may suspend or terminate an account that breaches these terms or that presents a risk to the security of the platform or to patient information. Records that must be retained for regulatory reasons are retained even after an account closes.